Support
Ask us anything about your looks, your hair profile or your plan.
We usually reply within 2 business days.
It helps to include your phone model, your iOS or Android version, the Balaya version and what happened. Please don’t send your selfie.
Common questions
How do I get my plan back on a new phone?
Open Balaya, go to the plans screen and tap Restore, signed in to the same Apple or Google account. Purchases made on iPhone stay with Apple and purchases made on Android stay with Google Play: they can’t move between the two.
How do I cancel my subscription?
It takes a minute in your App Store or Google Play settings. Step by step: How to cancel.
Can I get a refund?
Plans and packs are bought through the App Store or Google Play, so Apple and Google handle refunds under their own policies: how to ask them. If something went wrong with a purchase, email us and we’ll help.
Why can’t I try more looks this week?
A plan includes a number of looks each week, and the app shows how many you have left. They come back when your new week starts. A pack adds more looks.
A look doesn’t look like me. What can I do?
Tap Report on the look and pick what went wrong. Reports help us fix the renders. A clear, well-lit selfie with your hair back from your face also helps.
How do I delete my photos?
In Balaya, open Profile and tap Delete my photos. Your selfie and hair profile are removed from your phone, and your render history from Balaya. For anything else, such as support emails, write to support@balaya.app. More in the Privacy Policy.